A Challenge For You............

[Mystique]

Re: A Challenge For You…

OMG I never encountered swearing customers during my working career. So really I dont think I can asses the nature of working environment there and the types of customers. When I worked most xustomers used to be obedient more than the customer service staff (honestly, no jokes). And a very laidback work environment.

So I dont know how things work in estate biz and espeically if its fast paced where you wuickly move on to the next customer and find it too then probably need to be super sensitive to customers is not there. But incase of the kind of customers you mentioned, the best is to just hang up without response, isnt it?

But am glad to see someone who supports his staff more than the crazies

@Bobby1

They just communicate in a different way, this really good looking Indian realtor was talking to a very well respected professional Canadian realtor over the phone and had offered a low price for the home and the realtor told him that this price is not acceptable, the Indian realtor goes, “your client does not want to sell the house.” Canadian guy says, he is willing to sell the house but not at the price your client is offering." This put the Indian guy in a rage and he felt super insulted and after he hung up he started hyperventilating, swearing and cursing, maan, behan etc. The Canadian guy did not mean to be rude or insulting..Rishi was expecting fluff like, maharaaj, aapki bari meharbaani aap nai humarri izzat rukhi, bhia thoree si price ooper karwa loo meri jaan etc…nothing wrong with the Indian way but it does not work here. people are fast paced, they appreciate directness and brevity. You are right about treating customers well but most of the time they are not being insulted but it is their perception that they are being disrespected. I have not come across a single mortgage broker or realtor from the desi background in our city who has broken into mainstream and they can only deal with desi clients. I have trained my staff in how to deal with the ethnic clients and we are doing really well.